Return Policy - xyzReptiles

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Return Policy

 

All live animal sales are final and we have a zero return policy. Although we do have a live arrival guarantee that applies only to the state of the animal once it arrives at the destination.

Our dry goods return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange on dry goods.

To be eligible for a return, your dry goods must be unused and in the same condition that you received it in. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as animals and frozen food items cannot be returned.

Additional non-returnable items:

Gift cards Note: Gift cards expire 6 months from the date of purchase.

Frozen food items Note: Do to the perishable nature of frozen food items it is impossible for us to offer returns.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment promptly.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@xyzreptiles.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@xyzreptiles.com and send your item to: 14025 SW 142nd Avenue Suite 15 Miami FL USA 33186.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Shipping
To return your product, you should mail your product to: 14025 SW 142nd Avenue Suite 15 Miami FL USA 33186.

You will be responsible for paying for your own shipping costs for returning your item(s). Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any products shipped to xyzReptiles collect will be refused.

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