xyzreptiles logo

Shipping Policy

 

At xyzReptiles your order will be processed within 1-2 business days (excluding holidays) from purchase.

Reptile Shipping With Live Arrival Guarantee

Note: Our reptile order shipping days are Monday – Wednesday and NEVER include Thursday – Sunday. If temperatures at the FedEx hub located in Memphis, TN or the destination zip code are under (Overnight Low) 32°F or over 99°F we will not ship as it is not safe for the animals. We will ship on the next available shipping day that temperatures allow.

Note: We do not ship outside of the United States or to the following: Hawaii, Puerto Rico, P.O. Boxes, APOs, or FPOs.

Note: FedEx does not require a signature to leave the package. xyzReptiles is not responsible for any package once it has been tendered to FedEx. If you are not going to be available to receive the package we recommend adding a specific date to the order notes to receive it or choose the FedEx hold for pickup option.

Reptiles purchased by 4:00 pm Eastern Monday – Wednesday will be shipped the same day excluding holidays and delays due to weather conditions.

Reptiles ship Mon-Wed for a flat rate of $49.99 via FedEx overnight service with early morning arrival.

We offer a hold for pickup option that can be selected during checkout. Simply check the box next to “Hold Reptiles For Pickup at Fedex Location!” You will then be able to add your zip code and search for the closest location that accepts this package type. Once you choose the location you want the Order Notes will populate “Hold Reptiles for Pickup at FedEx Location” Along with the closest pickup location based on the location you chose. Reptiles orders ship business days Monday through Wednesday with the exception of holidays and weather-related events. Note: Weather conditions are taken into consideration at point of origin as well as for the hub (Memphis, TN) and the final destination to determine if the reptiles will be shipped.

Live Arrival Guarantee

Isopod Shipping With Live Arrival Guarantee

Our isopod order shipping days are Monday – Wednesday and NEVER include Thursday – Sunday. We do offer a live arrival guarantee on our isopods when shipping temperatures are below 85°F. Note: It is the customers responsibility to bring the package in doors once delivered. We will not be responsible for DOAs resulting from packages being left outdoors.

 Dry Goods Shipping

All dry goods not including frozen food items will be shipped via USPS (United State Postal Service) business days Monday through Friday with the exception of holidays and weather-related events. Dry goods orders will be shipped via USPS 1-3 days (First Class or Priorty). Note: Dry goods purchased at the same time as reptiles will still be shipped separately through USPS

Live Feeder Insect Shipping (Excludes Isopods)

Live Feeder Insects currently ship via UPS Overnight service. Orders received by 4:00 pm EST are shipped the same day, Monday through Thursday excluding holidays. Shipping rates are included in the price of the food item being purchased. Because our feeder insects are perishable, we strongly urge orders Monday through Thursday. xyzReptiles Live Pet Foods services all continental United States of America including Alaska but we CAN NOT ship to Hawaii. Once your order is placed and you receive an order number you will receive an email with your UPS tracking information once the order has been shipped. Should you not receive your order or have an order issue please contact us by filling out our contact form, email at feeders@xyzreptiles.com.

Feeder Insect Live Arrival Guarantee: Our feeder insects have a live arrival guarantee. This guarantee is honored when shipping into temperatures ranging from 10 – 100 degrees Fahrenheit and only if the customer is present to receive the package upon first delivery attempt. Packages left on doorsteps without being accepted by someone present at the delivery address are exempt from our live arrival guarantee. Remember your products can be shipped to your work place or other acceptable locations.

How do I return feeder insects? xyzReptiles Live Pet Foods does not accept returns, however if you have an order issue please contact us and we will resolve it. There are two ways to contact us, the first way is to call us at 305-305-5998 or you can email us at feeders@xyzreptiles.com.

305-305-5998

call us