At xyzReptiles your order will be processed within 1-2 business days (excluding holidays) from purchase.
Note: Our shipping days are Monday – Wednesday and NEVER include Thursday – Sunday. If temperatures at the FedEx hub located in Memphis, TN or the destination zip code are under (Overnight Low) 32°F or over 99°F we will not ship as it is not safe for the animals. We will ship on the next available shipping day that temperatures allow.
Note: We do not ship outside of the United States or to the following: Hawaii, Puerto Rico, P.O. Boxes, APOs, or FPOs.
Note: xyzReptiles is not responsible for any package once it has been tendered to the shipping carrier.
Live Animal Shipping
Note: FedEx does not require a signature to leave the package. xyzReptiles is not responsible for any package once it has been tendered to FedEx. If you are not going to be available to receive the package we recommend adding a specific date to the order notes to receive it or choose the FedEx hold for pickup option.
Live animals purchased by 5:00 pm Eastern Monday – Wednesday will be shipped the same day excluding holidays.
Live reptiles and arachnids ship Mon-Wed for a flat rate of $49.99 via FedEx overnight service with early morning arrival.
We offer a hold for pickup option that can be selected during checkout. Simply check the box next to “Hold Animals For Pickup at Fedex Location!” You will then be able to add your zip code and search for the closest location that accepts this package type. Once you choose the location you want the Order Notes will populate “Hold Animals for Pickup at FedEx Location” Along with the closest pickup location based on the location you chose. Live animal orders ship business days Monday through Wednesday with the exception of holidays and weather related events. Note: Weather conditions are taken into consideration both for the hub as well as the final destination to determine if animals will be shipped. Live Arrival Guarantee
Live Feeder Insect Shipping
Live Feeder Insects currently ship via UPS Overnight service. Orders received by 5:00 pm EST are shipped the same day, Monday through Thursday excluding holidays. Shipping rates are included in the price of the food item being purchased. Because our feeder insects are perishable, we strongly urge orders Monday through Thursday. xyzReptiles Live Pet Foods services all continental United States of America including Alaska but we CAN NOT ship to Hawaii. Once your order is placed and you receive an order number you will receive an email with your UPS tracking information once the order has been shipped. Should you not receive your order or have an order issue please contact us by filling out our contact form, email at email@example.com.
Feeder Insect Live Arrival Guarantee
Our feeder insects have a live arrival guarantee. This guarantee is honored when shipping into temperatures ranging from 10 – 100 degrees Fahrenheit and only if the customer is present to receive the package upon first delivery attempt. Packages left on doorsteps without being accepted by someone present at the delivery address are exempt from our live arrival guarantee. Remember your products can be shipped to your work place or other acceptable locations.
How do I return an item?
xyzReptiles Live Pet Foods does not accept returns, however if you have an order issue please contact us and we will resolve it. There are two ways to contact us, the first way is to call us at 305-305-5998 or you can email us at firstname.lastname@example.org.
Dry Goods Shipping
All dry goods not including frozen food items will be shipped via USPS (United State Postal Service) business days Monday through Friday with the exception of holidays and weather related events. Dry goods less than 13ounces including packaging will ship via First Class Mail (USPS 1-3 days) and dry goods over 13 ounces will ship via Priority Mail (USPS 1-3 days). Note: Dry goods purchased at the same time as animals will still be shipped separately through USPS.