We do not provide reptile shipping, isopod, feeder or dry good shipping outside of the United States or to the following: Alaska, Hawaii, Puerto Rico, P.O. Boxes, APOs, or FPOs.
Reptile shipping days are Tuesday and Wednesday and NEVER include Thursday – Monday. Reptile orders are processed in the evenings to stress the animals as little as possible. You will receive a tracking email after 7:00 pm Eastern on the day your order ships.
If temperatures at the carrier hubs located in Louisville, KY or Memphis, TN or the destination zip code are under (Overnight Low) 32°F or over 90°F we will not ship as it is not safe for the animals. We will ship on the next available shipping day that temperatures allow.
Note: We will only ship animals using the hold for pickup option during checkout if temperatures fall under or over the afore mentioned range. We HIGHLY RECOMMEND choosing this option at checkout to avoid any shipping delays due to temperatures.
Note: Our carriers do not require a signature to leave the package. XYZReptiles is not responsible for any package once it has been tendered to the carrier. If you are not going to be available to receive the package, we recommend adding a specific date to the order notes to receive it or choose the hold for pickup option.
Reptiles purchased by 4:00 pm Eastern Tuesday – Wednesday will be shipped the same day excluding holidays and delays due to weather conditions.
Reptiles ship Tuesday and Wednesday for a flat rate of $49.99 via overnight service with early morning arrival.
We offer a hold for pickup option that can be selected during checkout for reptile shipping. Simply check the box next to “Hold Reptiles For Pickup at Location!” You will then be able to add your zip code and search for the closest location that accepts this package type. Once you choose the location you want the Order Notes will populate “Hold Reptiles for Pickup at Location” Along with the closest pickup location based on the location you chose. Reptiles orders ship business days Tuesday through Wednesday with the exception of holidays and weather-related events.
Note: Weather conditions are taken into consideration at point of origin as well as for the carrier hubs and the final destination to determine if the reptiles will be shipped.
Most dry goods not including frozen food items will be shipped via USPS 1-3 days (First Class or Priority). business days Monday through Friday with the exception of holidays and weather-related events. Some dry goods such as habitats and kits will ship via FedEx 2 Day Service.
Note: Dry goods purchased at the same time as reptiles will still be shipped separately through USPS or FedEx 2 Day Service.
Note: Wholesale reptile orders only ship overnight on Wednesdays and NEVER include Thursday – Tuesday. Reptile orders are processed in the evenings to stress the animals as little as possible. You will receive a tracking email after 7:00 pm Eastern time. Wholesale dry good orders ship via FedEx Ground.
Live Feeder Insects currently ship via USPS. Orders received by 4:00 pm EST are shipped the same day, Monday through Saturday excluding holidays. Because our feeder insects are perishable, we strongly urge orders be placed Monday through Thursday. XYZReptiles services all contiguous states in the U.S. Once your order is placed and you receive an order number you will receive an email with your USPS tracking information after the order has been shipped. Should you not receive your order or have an order issue please contact us by filling out our contact form, email at firstname.lastname@example.org.
Feeder Insect Live Arrival Guarantee: Our feeder insects have a live arrival guarantee. This guarantee is honored when shipping into temperatures ranging from 30 – 90 degrees Fahrenheit and only if the customer is present to receive the package upon first delivery attempt. Packages left on doorsteps without being accepted by someone present at the delivery address are exempt from our live arrival guarantee. Remember your products can be shipped to your workplace or other acceptable locations.
How do I return feeder insects? XYZReptiles does not accept returns, however if you have an order issue please contact us and we will resolve it. There are two ways to contact us, the first way is to call us at 305-305-5998 or you can email us at email@example.com.