We do not provide shipping for any of our items outside of the United States or to the following: Alaska, Hawaii, Puerto Rico, P.O. Boxes, APOs, or FPOs. XYZReptiles reserves the right to refuse service to anyone at anytime for any reason. Due to the nature of our product we will not sell to minors and may request age and/or identity verification at our discretion prior to shipping an order.
Reptile shipping and isopod shipping days are Tuesday and Wednesday and NEVER include Thursday – Monday. Orders are processed in the evenings to stress the animals as little as possible. You will receive a tracking email after 7:00 pm Eastern on the day your order ships.
If temperatures at the carrier hubs located in Indianapolis, IN or Memphis, TN or the destination zip code are under (Overnight Low) 32°F or over 90°F we will not ship as it is not safe for the animals. We will ship on the next available shipping day that temperatures allow.
Note: We will only ship animals using the hold for pickup option during checkout if temperatures fall under or over the afore mentioned range. We HIGHLY RECOMMEND choosing this option at checkout to avoid any shipping delays due to temperatures.
Note: Our carriers do not require a signature to leave the package. XYZReptiles is not responsible for any package once it has been tendered to the carrier. If you are not going to be available to receive the package, we recommend adding a specific date to the order notes to receive it or choose the hold for pickup option.
Reptile Orders placed by 4:00 pm Eastern Tuesday – Wednesday will be shipped the same day excluding holidays and delays due to weather conditions. Note: Tortoise and leopard gecko orders placed by 12:00 pm Eastern Tuesday – Wednesday will be shipped the same day.
Reptiles ship Tuesday and Wednesday for a flat rate of $55.00 via priority overnight service with early morning arrival.
Isopods ship Overnight Monday – Thursday for a flat rate of $24.99 or Priority 2-3 Days Monday – Friday for a flat fee of $11.99. You will see available options for the isopods in your cart.
We offer a hold for pickup option that can be selected during checkout for reptiles and isopods. Simply check the box next to “Hold Reptiles For Pickup at Location!” You will then be able to add your zip code and search for the closest location that accepts this package type. Once you choose the location you want the Order Notes will populate “Hold Reptiles for Pickup at Location” Along with the closest pickup location based on the location you chose.
Note: Weather conditions are taken into consideration at point of origin as well as for the carrier hubs and the package final destination to determine if an order will be shipped.
Frozen rodent shipping days are Monday – Thursday and NEVER include Friday – Sunday.
Frozen rodents ship overnight for a flat rate of $49
Your order must by placed by 12:00 pm EST for same day shipping.
Frozen rodent orders are processed in the evenings. You will receive a tracking email after 7:00 pm Eastern on the day your order ships.
WARNING! Frozen rodent shipments contain dry ice. Dry ice should not be handled without gloves and should NEVER be ingested.
Most dry goods not including frozen food items will be shipped via USPS 1-3 days (First Class or Priority) business days Monday through Friday with the exception of holidays and weather-related events. Some dry goods such as habitats and kits will ship via FedEx 2 Day Service. Dry goods purchased by 4:00 pm Eastern Monday – Friday will ship the same day. Dry goods purchased after 4:00 pm Eastern will ship the next day.
Note: Dry goods purchased at the same time as reptiles will still be shipped separately through USPS or FedEx 2 Day Service.
Note: Wholesale reptile orders only ship overnight on Wednesdays and NEVER include Thursday – Tuesday. Reptile orders are processed in the evenings to stress the animals as little as possible. You will receive a tracking email after 7:00 pm Eastern time. Wholesale dry good orders ship via FedEx Ground.