We do not provide shipping for any of our items outside of the United States or to the following: Alaska, Hawaii, Puerto Rico, P.O. Boxes, APOs, or FPOs.
XYZReptiles reserves the right to refuse service to anyone at any time for any reason. Due to the nature of our product, we will not sell to minors and may request age and/or identity verification at our discretion prior to shipping an order.
Reptile shipping days are Tuesday and Wednesday and NEVER include Thursday – Monday. Orders are processed in the evenings to stress the animals as little as possible. You will receive a tracking email after 7:00 pm Eastern on the day your order ships.
If temperatures at the carrier hubs located in Indianapolis, IN or Memphis, TN or the destination zip code are under (Overnight Low) 32°F or over 90°F we will not ship as it is not safe for the animals. We will ship on the next available shipping day that temperatures allow.
Note: We will only ship animals using the hold for pickup option during checkout if temperatures fall under or over the afore mentioned range. We HIGHLY RECOMMEND choosing this option at checkout to avoid any shipping delays due to temperatures.
How to Use Hold for Pickup:
Note: Our carriers do not require a signature to leave the package. XYZReptiles is not responsible for any package once it has been tendered to the carrier. If you are not going to be available to receive the package, we recommend adding a specific date to the order notes to receive it or choose the hold for pickup option.
Reptile Orders placed by 12:00 pm Eastern Tuesday – Wednesday will be shipped the same day excluding holidays and delays due to unsafe weather conditions.
Reptiles ship Tuesday and Wednesday for a flat rate of $59.00 via overnight service with early morning arrival. The shipping rate is non refundable. It is paid to the carrier for deliviery and we have no control over the package once tendered to the carrier.
We offer a hold for pickup option that can be selected during checkout for reptiles and isopods. Simply check the box next to “Hold Reptiles For Pickup at Location!” You will then be able to add your zip code and search for the closest location that accepts this package type. Once you choose the location you want the Order Notes will populate “Hold Reptiles for Pickup at Location” Along with the closest pickup location based on the location you chose.
Note: Weather conditions are taken into consideration at point of origin as well as for the carrier hubs and the package destination to determine if an order will be shipped.
Isopod orders ship via 2-day service Monday – Thursday for a flat rate of $15.99
Most dry good orders ship via USPS 1-5 days (Ground Advantage) Monday through Saturday with the exception of holidays and weather-related delays. Some dry goods such as habitats and kits may ship via 2-Day Service. Terrariums ship via FedEx 1-7 days (FedEx Home Delivery or Ground) Dry goods purchased by 2:00 pm Eastern Monday – Friday will ship the same day. Dry goods purchased after 2:00 pm Eastern will ship the next day. Orders requiring identity verification may extend the number of shipping days.
Note: Dry goods purchased at the same time as reptiles will still be shipped separately through USPS or FedEx.
Note: Wholesale reptile orders only ship overnight on Wednesdays and NEVER include Thursday – Tuesday. Reptile orders are processed in the evenings to stress the animals as little as possible. You will receive a tracking email after 7:00 pm Eastern time. Wholesale dry goods orders ship via FedEx Ground.
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